Responsible for identifying, troubleshooting and resolving problems encountered on various computer systems, printers, websites, and desktop applications. Provide technical support to end-users regarding computer hardware and software. Install, test, certify and troubleshoot networking cabling systems. Serve as customer contact on technical and service related problems. Identify/Install new releases, updates, or other changes to software and hardware. Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software. Ability to work under limited supervision; performs additional duties as assigned.
Bachelor's Degree in a related IT field, or an equivalent combination of education and experience.
• 8+ years of related IT systems experience
• Must have a Top Secret-SCI clearance
• DoD 8570 IAT Level II or higher compliant required to start (i.e. Security+ CE or higher)
• Microsoft Technology Associate (MTA) or Microsoft Certified Solutions Associate (MCSA) certifications (preferred)
• ITIL of equivalent ITSM certifications (preferred)
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.