GDIT

  • Client Systems Administrator

    Job Location USA-FL-Hurlburt Field
    Requisition ID
    2019-59520
    # of Openings
    1
    Job Function
    Information Technology
    Security Clearance Level
    Secret
    Full/Part Time
    Full Time
  • Job Description

    The Client Systems Administrator provides first-response/desktop support for the program and their associated software, hardware, configurations, and architectures as listed as part of the C2MS Contract. This is an opportunity to enter a fast-paced operationally focused environment serving the Special Operations community that allows professional growth and development beyond the Client Systems Administrator norm.

    Functional duties include:

    • Directly interacts with the customer via phone, email or in person as part of the Client Support Team
    • Receives and processes service requests and incidents for multiple geographically separated locations
    • Assists in development of automation scripts and trend analysis to refine and build efficient processes
    • Inputs, monitors and tracks information in Remedy and other ticketing solutions
    • Resolves problems by clarifying the issue, researching known issues and assisting in implementing the fix action, and escalating issues that cannot be resolved.
    • Advises and works with functional teams on Service Improvement opportunities to reduce call center volume, streamline processes and develop new processes ultimately increasing customer satisfaction
    • Participates in training events and incident response exercises

    Education

    Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

    Qualifications

    Knowledge, Skills and Abilities

    Required Qualifications:

    • 2-5 years related IT systems experience
    • Customer service skills which include the ability to meet goals in a timely manner while being action-oriented, taking ownership, managing time wisely and working effectively both independently and in a team environment
    • Demonstrated experience providing Windows 7/10 administration
    • Experience with PowerShell
    • Experience managing user and computer objects in Active Directory
    • Must have a Secret Clearance to begin work and the ability to obtain a Top Secret-SCI clearance
    • The work is performed in an office environment
    • Must be able to obtain a passport for OCONUS travel, if required
    • Lift over 35 LBS

     

    Highly Desired Qualifications:

    • Knowledge of System Center Configuration Manager
    • Experience with Windows Preinstallation Environment and other deployment tools
    • Strong technical competence and aptitude and the ability to plan for and implement large scale hardware and operating system upgrades
    • Quick thinker, experienced in unconventional problem solving
    • Comfortable initiating change; consciously managing and shaping change
    • Ability to balance and consider multiple issues and perspectives while focusing on the overall vision
    • Excellent written and verbal communication skills
    • Ability to effectively interact with all levels of management from application developers to the CIO
    • Ability to develop and maintain highly effective relationships, internally and externally
    • Positive "can do" attitude with focus on the success of the team over individual accomplishments
    • Strong interpersonal communication and presentation skills

    Required Certifications:

    •  DoD 8570 IAT-2 or higher compliant required to start (Sec+ CE or higher)
     
     

    For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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