GDIT

  • Help Desk Technician - Secret - Kuwait

    Job Location KWT-Kuwait City
    Requisition ID
    2019-58721
    # of Openings
    1
    Job Function
    Information Technology
    Security Clearance Level
    Secret
    Full/Part Time
    Full Time
  • Job Description

    Help Desk Technician IV 

    Secret Clearance

    Kuwait

     

    Check out this great opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. We are seeking a Help Desk Technician that is able to work independently – please read below!

     

    • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
    • Installs, configures, and upgrades computer hardware and software.
    • Provides end-user software troubleshooting and support.
    • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
    • Provides troubleshooting and support.
    • Is part of a team with personnel located throughout the Southwest Asia (SWA). Will be required to support customers at local and remote sites.
    • Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
    • Analyzes customer needs to determine functional and cross-functional requirements.
    • Maintains current knowledge of relevant technologies as assigned.
    • Participates in special projects as required.
    • Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
    • Comprehensive knowledge of desktop operating systems and applications.
    • May require professional certification in one or more specific technologies, depending on job assignment.
    • Will occasionally be required to perform networks, systems, information assurance and logistics duties.

    The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
     
    Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

    Education

    Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

    Qualifications

    5-8 years of directly related experience supporting help desk operations.

     

    Additional Requirements:

    • Must possess and maintain a Secret Security Clearance. 
    • Must meet DoD 8570 requirements and be eligible for IAT level II access upon hire.
    • Additional specific certifications may be required, depending on job assignment. 
    • Experience supporting multinational customers preferred.
    • Experience operating in deployed environments preferred.
    • Must be able to pass all pre-deployment requirements (medical, dental, and psychological) and be able to obtain all required immunizations deemed necessary.
    • This position is supporting a fluid military missions. You may be required to travel (temporarily or permanently) to different operating locations within the CENTCOM AOR. Travel may be via commercial or military transport. Modes of transport include, but are not limited to; car, truck, armored vehicle, fixed and rotary wing aircraft.
    • Candidate will be expected to live alongside deployed military personnel in military provided accommodation. Housing options include, but are not limited to; open bay tents and multi-personnel containerized housing units “CHUs”.
    • The work is typically performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.

    For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

     

    #dpost #cjobs #cjpost #isdcj #GDITRecruiter #BICES

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