• Sr Helpdesk Technician - TS/SCI - RAF Molesworth UK

    Job Location GBR-Cambridgeshire-Molesworth
    Requisition ID
    # of Openings
    Job Function
    Information Technology
    Security Clearance Level
    Top Secret/SCI
    Full/Part Time
    Full Time
  • Job Description

    1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
    2. Installs, configures, and upgrades computer hardware and software.
    3. Provides end-user software troubleshooting and support.
    4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
    5. Provides troubleshooting and support.
    6. Participates in the administration of e-mail systems.
    7. Provides phone and help-desk support for local and off-site users.
    8. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
    9. Analyzes customer needs to determine functional and cross-functional requirements.
    10. Maintains current knowledge of relevant technologies as assigned.
    11. Participates in special projects as required.
    12. Communicates with service support technicians and escalates diagnosed problems as needed.
    13. Works in a 24x7x365 environment.



    Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.


    1. 3-5 years of directly related experience supporting help desk operations.

    2. Must possess and maintain a Top Secret/SCI Clearance
    3. Must meet DoD 8570 IAT level II requirements (Current Security+CE or equivalent) access upon hire for positions with elevated privileges and must obtain ITIL V3 Foundation within six months of hire
    4. Additional specific operating systems certifications may be required
    5. This position may be required to complete short-term deployments to austere locations worldwide. Rare, but possible
    6. The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.


    The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job. #CJPOST and #BICES 


    For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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