Serves as a SharePoint planner and assists the Service Desk Manager in applying Microsoft SharePoint 2010/2013 services, capabilities and features to solve issues and integrate and collaborate agency information using in-place technology; installation, and Service Desk functions in support of the customer. Assist in managing the trouble ticket system and coordinate priorities with numerous functional areas to ensure timely completion. Interface for customers and perform troubleshooting and problem resolution for multiple locations and networks. Manage user accounts in Microsoft Windows Server environment. Support for multiple networks. Modify group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot, create e-mail accounts, distribution lists and manage local and global groups. Implement SharePoint solutions that are high quality, scalable, customized and extendable solutions using best practices. Manage navigation, governance, metadata, term storage, records storage and new ECM capabilities of SharePoint 2010/2013. Support implementation of SharePoint-based workflows, development of dashboards, standardized site templates to include branding, user-experience enhancements, web parts, ribbons, workspace, Designer, integration with MS Word, Excel, Outlook and provide user level training as needed. Enhance client efficiency; perform support duties for SharePoint -related service desk tickets with proactive issue management and problem solving. Analyze technologies, technical processes and/or functions, document findings, identify areas for improvement and create specifications for implementation.
Bachelors Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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