• Help Desk Administrator

    Job Location USA-FL-Tampa
    Requisition ID
    # of Openings
    Job Function
    Information Technology
    Security Clearance Level
    Top Secret/SCI
    Full/Part Time
    Full Time
  • Job Description

    Responsible for the analysis, administration and support of voice, video, and/or data communications networks.

    1. Screens, refers and diagnoses internal inquires and work requests as they relate to maintenance of personal computers and related sytems.
    2. Installs, configures and upgrades computer hardware and software.
    3. Provides end-user software troubleshooting and support
    4. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions.
    5. Provides troubleshooting and support.
    6. Assists in the administration of email systems.
    7. Provides phone and help-desk support for local and off-site users.
    8. Maintains current knowledge of relevant technologies as assigned.
    9. Participates in special projects as required.




    Associates dgree in an IT related field

    ITIL V3 Foundations Certification desired.

    Help Desk Institute Certification desired.


    1-3 years of related experience in help desk operations or customer service.

    DoD 8570 compliance: Security Plus


    For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


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