Provide on-site Tier II support for the administrative operation and maintenance of server hardware and software on NIPR/SIPR/JWICS and other classified networks. Maintains system security; executes practices and procedures; and monitors usage statistics and logs. Initiates troubleshooting and incident response procedures for system related problems. Performs technical troubleshooting to solve complex problems, documents all solutions to assist in handling future similar problems in the Knowledge Base library. Addresses requests in priority order; tracks through to resolution and documents all work tasks; projects; assignments; etc in the customer's ticketing systems. Escalates unresolved issues to Tier III support groups for resolution as needed. Identifies and suggests necessary solutions or process changes to improve efficiency. Develop and maintain an in-depth knowledge of company's server infrastructure including Microsoft platforms; all supported enterprise applications and services. All support shall comply with applicable DOD regulations and site procedures.
Knowledge; Skills and Abilities
DOD 8570 IAT Level II required (Security+)
Knowledge of Microsoft Active Directory administration and Windows Server platforms (2008R2/2012R2)
Experience with server virtualization (VMWare or Microsoft Hyper-V preferred)
Experience with management of Storage Area Networking environments
Experience with Enterprise-Level backup and restoration concepts and products
Excellent communication and briefing skills; shows tact; effective listening skills and follow through
Solid worth ethic and the ability to work in a mission critical environment
Detail oriented and organized; able to understand information systems and ensure accuracy of work
Provides technical guidance and leadership to administrators with less experience
Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
5-8 years of directly related experience in systems administration and analysis.
Lift over 35 LBS
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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