Provides full life-cycle support for all network services, including the installation, tuning, testing, monitoring, operation, maintenance, upgrading, patching, break/fix, and management of designated network distribution systems and associated equipment, both garrison and deployed, for all levels of security classification. Performs on-site or in-house servicing, repairs and/or installations of customer-owned products. Provides technical support to customers on operational or maintenance aspects of system equipment and serve as customer contact on technical and service-related problems.
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
3-6 years of directly related experience in network analysis, administration and support.
DoD 8570.1 Level 2 technical certification (i.e. Security + CE) required
Cisco Certified Network Associate (CCNA) certification required.
CCNA Wireless or Aruba Certified Mobility Associate (ACMA) certification preferred
ITIL v3 Foundations certification preferred
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