Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
Knowledge and proven experience Windows 2012, Windows 2008
Knowledge and proven experience Group Policy configuration and management
In-depth experience with Microsoft Deployment Toolkit
In-depth experience troubleshooting operating system performance problems
Baccalaureate Degree in Computer Science, Computer Information Systems, Business Administration, Mathematics, or a related field. Relevant experience will be considered in lieu of degree.
Microsoft Certified Solutions Expert (expert)
At least fifteen years of active directory engineering & administration experience while meeting expertise requirements
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
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